Terms of Use

1. About FeroMart

FeroMart (FeroMart) is an online marketplace. Through the FeroMart apps, local shops ("sellers") offer their products, customers order them, and local Delivery Persons deliver them. The products are sold by the shops, not by FeroMart; we provide the platform, take payments and arrange the delivery. By using the apps or this website you agree to these terms, our Privacy Policy and our Payments, Refund & Cancellation policy.

2. Your account

• You log in with your Indian mobile number and a one-time code (OTP). One number is one account.
• You must be 18 or older, or use the apps with a parent or guardian.
• Keep your phone safe and never share an OTP. An account can be logged in on one phone at a time.
• Give correct details, especially your delivery address.
• You can delete your account at any time.

3. Orders, prices and delivery

• We deliver only in the areas shown in the app. The app checks your location and address.
• Prices, stock and product details are set by the shops. Before you pay, the app shows the full amount: items, delivery fee and any other charge, with the reason for each.
• An order can have items from a few shops; grocery (kirana) orders come from one shop at a time.
• A shop may not accept an order, for example when an item is out of stock. You are then not charged for it, or you get a refund.
• Delivery times in the app are estimates. To receive your order, tell the Delivery Person the delivery code shown in your app.
• Medicines that need a prescription are sold only by licensed shops and only against a valid prescription.

4. Payments and refunds

You can pay with UPI through our payment partners, or in cash on delivery where it is available. Payment details are handled by the payment company, not by us. Cancellations and refunds follow our Payments, Refund & Cancellation policy.

5. For shops

• A shop can take orders only after our team has checked its details and documents (KYC) and approved it.
• The shop is responsible for its products: quality, correct price, expiry dates, legal licences (for example FSSAI for food, a drug licence for medicines) and GST.
• Money for online orders reaches the shop through the payment company's split settlement, after the charges and taxes the law requires (for example TCS) are deducted.
• The shop must pack orders properly and on time and keep its stock correct in the FeroMart Partner app.

6. For Delivery Persons

• Delivery Person accounts are added by our team after checking documents.
• Deliver only against the customer's delivery code, follow traffic rules and treat customers and shops with respect.
• Cash collected on cash orders is recorded in the FeroMart Partner app and must be settled with us.

7. What is not allowed

• Ordering or selling anything illegal, or anything the law does not allow to be sold this way.
• Fake orders, misuse of offers or refunds, or using someone else's number or account.
• Abusing or threatening shops, Delivery Persons, customers or our team.
• Trying to break, copy or overload the apps or this website.

We may stop or block an account that breaks these rules. Blocking logs the account out of every phone.

8. Our responsibility

We work to keep the apps running and orders correct, but the service may sometimes be slow or unavailable. The shop is responsible for the products it sells. As far as the law allows, our responsibility for any order is limited to the amount paid for that order. Nothing here takes away your rights under the Consumer Protection Act, 2019.

9. Changes and ending

We may change these terms when our service changes; the date at the top shows the last change, and important changes are also shown in the app. You may stop using FeroMart at any time.

10. Law and disputes

These terms follow the laws of India. Please contact us first; most problems are solved quickly. If not, the courts of India have jurisdiction.

11. Contact and grievances

Business

FeroMart

Customer care

The phone number and email will be added here soon. Until then, use Help in the app.

Grievance Officer

The name and email of our Grievance Officer will be added here soon. We acknowledge a complaint within 48 hours and try to resolve it within 30 days.