FAQ
Questions people ask
अक्सर पूछे जाने वाले सवाल
Short answers about ordering, paying and your account. Something missing? Contact us at the end of this page.
Ordering
We are starting with a few areas and adding more. Open the app: it tells you at once if we deliver to your location. Not yet? Tap "Notify me"; it helps us choose the next area.
Yes, one order can have items from a few shops. Grocery (kirana) orders come from one shop at a time.
It depends on the shop and how far you are. The app shows each shop's time before you order, and keeps you updated after.
It depends on the shop and the order. You always see every charge before you pay, and some orders get free delivery.
Payments and refunds
With UPI (Google Pay, PhonePe, Paytm and others), or cash on delivery where it is available.
Tell us in the app on the same day, with a photo if you can. Read the refund and cancellation policy.
Refunds go back the way you paid, usually within 5 to 7 working days after we approve them.
Your account
With your mobile number and a one-time code by SMS. There is no password.
One phone at a time: logging in on a new phone logs the old one out.
In the app: Account → Delete account. Or on this website: Delete your account. Read what we keep in the privacy policy.
Shops and Delivery Persons
Download the FeroMart Partner app, choose "Shop" and send your documents. See For shops.
Our team adds every Delivery Person after checking their documents. See Deliver with us.
Still need help?
Use Help in the app, or contact our team.
Our phone number and email will be here soon.
Get FeroMart on your phone
आज ही app डाउनलोड करें।
Coming soon on Google PlayFor customers
Coming soon on Google PlayFor shops & Delivery Persons